The Research and Consulting Institute at the University of Bisha, through the Motqan Open Education Platform, is committed to delivering training programs and electronic educational services in accordance with the highest standards of quality and reliability, ensuring a safe and effective learning experience for all beneficiaries.
Electronic services are provided continuously through the platform in accordance with approved academic and regulatory standards, while adhering to the specified timelines for each training program or educational service.
The use of the platform and enrollment in training programs are also subject to the specific terms and conditions of each program, as outlined in the policies and regulations approved by the Research and Consulting Institute at the University of Bisha.
1. Technical Assistance and Support
The Motqan Platform provides an integrated technical support and assistance system aimed at facilitating the use of the platform and enabling beneficiaries to access training services efficiently and smoothly.
Technical support includes the following:
- User guides for using the platform and training services.
- A Frequently Asked Questions (FAQ) section addressing common user inquiries.
- Educational materials that help users benefit from training programs.
- Supporting resources and links related to training content.
- A responsive design compatible with smartphones, tablets, and computers to ensure a smooth user experience.
2. Privacy Policy and Confidentiality of Information
The Motqan Platform is committed to maintaining the confidentiality of personal information collected from users and trainees. All data is handled in accordance with the highest standards of security and information protection.
Such information will not be used or disclosed except when required by regulatory procedures or when necessary to provide the requested educational services, in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.
3. Disclosure of Information
Motqan confirms its full commitment not to share users’ personal data with any external party except in the following cases:
- When disclosure is required by applicable laws and regulations.
- When there is an official request from a competent governmental or judicial authority.
- When necessary to protect the legal rights of the platform or the Research and Consulting Institute at the University of Bisha.
4. Privacy and Data Confidentiality Statement
This policy has been developed to ensure transparency regarding the data collected during the use of the platform, as well as to clarify how such data is processed and protected using secure technical systems and advanced information security technologies.
5. Data Required to Provide Services
The platform may request certain personal information from users when registering or using training services. This is done with the user’s consent and only to the extent necessary to provide the requested services.
Such information may include:
- Full name
- Email address
- Phone number
- Training program registration details
This information is used solely for completing registration procedures and communicating with beneficiaries.
6. Browsing and Data Collection
The Motqan Platform does not automatically collect personal information from users’ devices while browsing the website.
Data is collected only when users voluntarily provide it while registering or using educational services on the platform.
7. Sharing Data with Third Parties
Personal data will not be shared with any external parties except those authorized by law, or when legal requirements obligate the platform to disclose certain information.
In all cases, data is handled according to the highest standards of confidentiality and privacy protection.
8. Policy Updates
The Research and Consulting Institute at the University of Bisha reserves the right to modify or update the e-training policy or privacy policy at any time to align with technological developments or regulatory requirements.
Users will be notified of any updates through the platform.
9. Communication Channels with Beneficiaries
The Motqan Platform seeks to maintain effective communication with beneficiaries through several official channels that allow users to submit inquiries and feedback easily.
These channels include:
- Official email communication
- Contact forms available on the website
- Official social media platforms
- Technical support contact numbers
10. Protection of Trainees’ Data
Motqan is committed to implementing the necessary technical and organizational measures to protect trainees’ personal data from unauthorized access or misuse.
Trainee data will not be published or shared except in accordance with applicable laws and regulations.
11. Purpose of Collecting Personal Data
Personal data of trainees and users is collected for the following purposes:
- Completing registration procedures for training programs.
- Managing users’ learning accounts.
- Issuing training certificates upon completion of programs.
- Sending notifications or updates related to training courses.
- Communicating with trainees regarding educational programs.
12. Financial Information Security
The Motqan Platform places great importance on protecting financial information related to payment transactions.
All electronic payment transactions are processed through secure and approved payment systems, applying the highest digital security standards to ensure the confidentiality of financial transactions.
13. Complaint Handling Mechanism
Motqan provides a clear mechanism for submitting complaints related to training or technical services.
All complaints are handled with complete confidentiality and are addressed within a specified timeframe according to approved procedures.
If the beneficiary is not satisfied with the resolution, the complaint may be escalated to the relevant authority within the institute.
14. Beneficiary Identity Verification
The Motqan Platform adopts digital identity verification systems to ensure that services are provided only to eligible beneficiaries.
User information submitted during registration is verified and matched with official identification data to ensure accuracy and compliance with procedures.