The Research and Consulting Institute at the University of Bisha, through the Motqan Open Education Platform, works to organize the administrative and technical operations of the platform to ensure the efficient delivery of online training programs and to provide a high-quality learning experience for both trainees and trainers.
This is achieved through a set of specialized departments responsible for supervising platform operations, developing its systems, and providing continuous support to beneficiaries.
1. E-Learning System Management
Number: 1
Responsibilities:
- Overseeing the overall operation of the Motqan Open Education Platform.
- Managing and monitoring the work of the technical team, trainers, and trainees within the platform.
- Preparing quarterly operational plans for implementing training programs.
- Monitoring the implementation of online training programs and ensuring the quality of the educational process.
- Developing and improving e-learning services in line with best educational practices.
2. Trainee Services Management
Number: 1
Responsibilities:
- Monitoring trainee registration in training programs and online courses.
- Supervising attendance tracking and ensuring compliance with program requirements.
- Issuing training certificates and official statements upon completion of program requirements.
- Handling requests for postponement or withdrawal from training programs according to approved regulations.
- Providing guidance and support to trainees and assisting them in resolving academic or administrative issues.
3. Systems and Applications Development & Operations Management
Number: 1
Responsibilities:
- Preparing quarterly operational and development plans for the Motqan platform.
- Supervising technical and development projects related to e-learning.
- Developing and maintaining systems and applications used in learning management.
- Monitoring platform updates and improving performance to meet operational and future expansion requirements.
- Ensuring the stability of digital systems and their integration with various educational services.
4. Technical Support and IT Management
Number: 1
Responsibilities:
- Providing technical support to trainers and trainees while using the Motqan platform.
- Monitoring the technical performance of the platform on a daily basis to ensure service continuity.
- Troubleshooting technical issues and responding quickly to system problems.
- Preparing periodic reports on system performance and electronic services.
- Enhancing the user experience by continuously improving technical support services.