Don’t miss the opportunity to grow in the customer service field in just 5 days and earn the Certified Business Professional in Customer Service (CBP) through the Motqan Open Education Platform. Register with us now!
If you want to improve your customer service skills and enhance your professional experience, then the Certified Business Professional in Customer Service (CBP) in Saudi Arabia is your ideal opportunity. This certification provides you with the essential knowledge and skills needed to improve communication with customers and deliver innovative, effective solutions that enhance customer satisfaction.
Through the Motqan Open Learning Platform affiliated with the University of Bisha, you will be able to learn the fundamentals of customer relationship management and interact effectively with different customer segments, opening the door to professional success in this growing field.
About course
The Certified Business Professional in Customer Service (CBP) in the Kingdom of Saudi Arabia is an internationally recognized professional certification offered through the Motqan Open Learning Platform via the University of Bisha. The CBP in Customer Service aims to qualify customer service professionals by equipping them with the knowledge and skills required to manage customer relationships professionally. The certification focuses on developing core skills such as effective customer communication, improving customer experience, and solving problems quickly and efficiently.
Through this customer service certification, trainees will gain the tools needed to deal with different types of customers, including difficult customers, enabling them to maintain customer satisfaction and strengthen brand loyalty.
Benefits of the Certified Business Professional in Customer Service (CBP)
Obtaining the CBP Customer Service certification through Motqan offers many benefits, including:
- An internationally recognized certification from the International Business Training Association (IBTA), serving as a benchmark for the quality of your customer service skills.
- Greater career opportunities across many industries such as retail, banking, insurance, and other sectors that depend heavily on customer interaction.
- Improved ability to handle difficult customer service situations and increased readiness to manage different cases you may face at work.
- Enhanced leadership ability within organizations through a deeper understanding of customer needs and the development of suitable solutions.
Objectives of the Certified Business Professional in Customer Service (CBP)
The CBP Customer Service certification aims to strengthen trainees’ skills in effective customer communication and improve customer service strategies overall. Through this certification, trainees will learn how to:
- Improve communication skills via phone, email, or direct interaction with customers.
- Increase the effectiveness of solutions provided to customers through targeted strategies designed to solve their problems quickly and efficiently.
- Enhance customer satisfaction and build loyalty by delivering exceptional service.
Price of the Certified Business Professional in Customer Service (CBP) in Saudi Arabia 2026
The price of the CBP Customer Service certification for 2026 through the Motqan platform is SAR 1,840 (approximately USD 490). The fee for this certification is refundable through the Human Resources Development Fund (HADAF) for Saudi nationals after successfully passing the exam, according to the approved policies of HADAF.
You may recover the training and exam fees, making it an excellent investment opportunity for developing your customer service skills without worrying about costs. Register now through Motqan!
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Content of the Certified Business Professional in Customer Service (CBP)
The CBP certification includes a set of essential topics covering various aspects of customer service, including:
Module 1: Introduction to Customer Service
- Definition of customer service and the importance of developing a customer-centered mindset.
- Types of customers: internal and external.
- When and where customer service takes place, and why companies need effective customer service.
- Customer experiences: satisfying and unsatisfactory.
- Developing a friendly attitude and creating positive impressions with customers.
Module 2: Communication Skills in Customer Service
- Developing effective communication skills and presenting a professional image.
- Body language and its impact on communication, such as physical distance.
- Verbal communication skills: word choice, tone of voice, and positive reinforcement.
Module 3: Customer Analysis
- Understanding the customer and their expectations.
- Analyzing behavior styles: assertive, analytical, and friendly.
- Identifying the service level appropriate for each style.
Module 4: Calming Upset Customers
- Causes of customer dissatisfaction and how to avoid escalation.
- Five steps to calm angry customers.
Module 5: Customer Service by Phone
- Telephone skills: answering, professional greeting, active listening, and call transfer.
- Ending the call properly.
Module 6: Online Customer Service Skills
- Communication through email and chat.
- Effective communication via social media and text responses.
- Online customer support using virtual agents and FAQs.
Module 7: Time Management Strategies
- Time management: identifying and analyzing tasks.
- Task prioritization and the importance of setting time frames.
Module 8: Stress Management Strategies
- Definition of stress and its causes.
- Ways to manage stress and maintain positivity.
Support for the Certified Business Professional in Customer Service (CBP)
The Certified Business Professional in Customer Service (CBP) is supported by the International Business Training Association (IBTA) and the Human Resources Development Fund (HADAF) for Saudi citizens. Applicants can recover the training and exam fees after successfully passing the certification according to HADAF policies.
- Maximum compensation for the certification: SAR 1,840
- Certification approval date in the program: February 2021
The CBP in Customer Service is considered a golden opportunity for citizens who want to strengthen their customer service skills while receiving financial support from HADAF, making it a highly valuable investment in professional skill development.
Skills Gained from the Certified Business Professional in Customer Service (CBP)
After passing the Customer Service certification exam in Saudi Arabia, the trainee will be able to:
- Manage customer relationships professionally.
- Improve customer experience and strengthen customer loyalty.
- Handle difficult situations and provide effective solutions.
Eligibility Requirements for the Certified Business Professional in Customer Service (CBP)
To obtain the Certified Business Professional in Customer Service (CBP) from the International Business Training Association (IBTA), applicants must meet the following requirements:
- Complete the CBP training program: The applicant must complete the approved training program, which includes educational courses focused on developing core service skills such as effective communication, customer relationship management, and problem-solving.
- Pass the CBP exam: After completing the training, the applicant must pass the final exam, which evaluates their knowledge and understanding of the concepts learned during the course. This exam includes multiple questions covering all aspects of customer service according to international standards.
Target Audience for the Certified Business Professional in Customer Service (CBP)
The Certified Business Professional in Customer Service (CBP) in Saudi Arabia is intended for a wide range of customer service professionals, including:
- Customer service specialists seeking to improve their communication skills with customers and enhance their performance.
- Business organizations aiming to improve their customer service departments and increase customer satisfaction levels.
- Individuals who want to enter the customer service field and achieve outstanding professional growth in this vital sector.
CBP Customer Service Certification Exam
- Question format: The exam consists of 50 multiple-choice questions covering all topics learned by trainees.
- Evaluation: Applicants are assessed based on communication skills, customer relationship management, and the ability to provide effective solutions to customer problems.
- Language: The exam is available in English or Arabic.
- Exam duration: 2 hours.
- Passing score: A score of 70% or higher is required to pass.
- Exam method: The exam is available in person or online from anywhere and is delivered through Prometric.
Tips for Applicants Preparing for the Exam
- Prepare well by reviewing the available study materials.
- Apply the acquired skills by simulating customer service situations in real environments.
- Benefit from the supportive training courses and additional materials provided by the Motqan platform.
Why Choose the Certified Business Professional in Customer Service (CBP) from Motqan?
- Continuous support from top experts in the customer service field.
- Innovative training content aligned with the latest methods in this field.
- An internationally recognized certification that opens the doors to professional success.
Don’t miss the chance to become a certified customer service professional. Register now and obtain the Certified Business Professional in Customer Service (CBP) through the Motqan Open Education Platform and start enhancing your professional skills in the field of customer service.
